Loyalty cards, terms and conditions

1. Eligibility: The Elite Shine loyalty card is available to all customers who book services through our website and adhere to our booking policies.

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2. Stamp Collection: A stamp is earned for each full-priced service completed. Discounts, promotions, or packages do not qualify unless stated otherwise.

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3. Redeeming Free Services: Once all stamps are collected, the loyalty card can be redeemed for a free [insert service name]. The free service must be booked in advance and is subject to availability.

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4. Deposit Requirement: Customers must still pay the deposit online when booking. If a valid, fully stamped loyalty card is presented at the time of service, the deposit will be refunded after completion.

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5. Lost or Stolen Cards: Lost, stolen, or damaged loyalty cards cannot be replaced, and stamps are non-transferable.

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6. Expiry & Validity: Loyalty cards are valid for [insert time frame, e.g., 12 months] from the date of issue. Cards presented after this period may not be accepted.

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7. Misuse & Fraud: Any attempts to alter, duplicate, or misuse the loyalty card will result in its cancellation, and the customer may be banned from using Elite Shine services.

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8. Changes to the Program: Elite Shine reserves the right to amend or discontinue the loyalty program at any time without prior notice.

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Loyalty Card Refund Policy

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• Deposit Refunds: Deposits will only be refunded if a valid loyalty card is presented at the time of service. If a card is lost or forgotten, the deposit will not be refunded, but the customer can still receive a stamp for that service.

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• Non-Transferable: Loyalty rewards cannot be exchanged for cash, transferred to another customer, or used with other promotions.

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• No Partial Refunds: If a customer has a partially completed loyalty card and does not wish to continue, no partial refunds or credits will be given.